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File a complaint about an online purchase

If you have a complaint about a purchase you made online, learn how to resolve it with the seller or website. Or get additional help from a federal or state agency.

If you have a complaint about a product you bought online, try to resolve it by contacting the seller or website first. 

If contacting the seller or website does not work, file a complaint with:

LAST UPDATED: December 7, 2023

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